Frequently Asked Questions (FAQs)
How do I create an account or register for a course?
You can enroll any time at learn.nationaldeafcenter.org. You will be directed to create an account to access our eLearning courses.
What is my username and password for Canvas?
You can change your password by going to the login page, then clicking the “Forgot Password?” link. If you continue to have trouble, email email@example.com for assistance in accessing your account.
How do I update my user information on Canvas?
Find instructions to edit your user settings here.
Are there enrollment limits for the courses?
Our self-paced courses have no enrollment limits. Facilitated courses have posted enrollment limits. You can always join the waitlist if the course you want is full.
Is there a specific time limit for course enrollment?
For self-directed courses, you are free to complete the work course at your own pace. You can return to your work at any time. For facilitated courses, participants will be required to meet weekly deadlines for a three week period. No in-person meetings or appointments are required.
Can I leave a course and come back? Can I take more than one course at a time?
Yes! Your progress will be tracked in the course and on your student dashboard. When facilitated courses conclude, they are archived, but you will still be able to access your work.
I failed the final quiz for a self-directed course and can’t continue. What do I do?
In some self-directed courses, you will have only two attempts to score at least 80%, or 12/15, on the final assessment. These requirements are designated on the course homepage and in the final quiz instructions. If you fail this assessment twice, you will need to begin the course again. Contact firstname.lastname@example.org to request a retake and we can reset your enrollment for you.
Do you offer CEUs and CRC clock hours for courses? How many?
Some courses are pre-approved by RID CMP for CEUs. CEUs are submitted to RID on a monthly basis on behalf of qualified participants. Participants can submit their member information at the end of the course. Check our website or course catalog for eligibility.
Some courses are pre-approved by CRCC for CRC Clock Hours. Participants are responsible for submitting their own certificates of completion to CRCC. Detailed instructions are included at the end of the course. Check our website or course catalog for eligibility.
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Certificates of Completion
How do I get a certificate of completion? What will appear on my certificate?
At the end of the course, follow the instructions in the Certificate Module to select and generate the appropriate certificate for your needs. Certificate formats can include an estimate of clock hours. Refer to instructions at the end of each course.
I tried to generate a certificate on a mobile device (a tablet, a phone, etc.) but I saw only a blank screen.
If you cannot see the selection screen, please try it in a different web browser. Our courses are only supported in desktop browsers such as Safari, Chrome, and Internet Explorer.
I selected the wrong certificate. How do I get a CEU certificate?
We can help you if you selected the wrong certificate. Email us at email@example.com to change your certificate selection.
I completed the course, but I don’t see my CEUs on my RID transcript.
We submit CEUs to RID on a monthly basis. We only submit RID CMP CEUs. Participants submitting CEUs to other programs are responsible for managing their own documents. If you do not see your CEUs reflected after 45 days, please email us at firstname.lastname@example.org.