Resources: Remote Services

Student evaluation of remote services is critical to ensure effectiveness of services received.

Successful and effective services comes with cooperative contributions and efforts by all. Here are a few tips for students to encourage a positive experience using remote services.

One option to offering remote services is contracting with a professional and reputable agency. Selecting a reliable and experienced vendor can positively contribute to the quality and effectiveness of the use of remote services.

Speech-to-text services can be provided onsite or remotely. Onsite speech-to-text services refers to the service provider and consumer being in the same location.

Video remote interpreting (VRI) is a fee-based service that delivers interpreting services, often on demand, through a web-based platform on a computer, laptop, tablet, or smartphone.

VRI can be used effectively to:

Use this tool to guide you through the process of providing remote access services. Answer each question with a “YES” (left) or a “NO” (right). At each answer point write your responses, ideas, action steps, or other notes on a to-do list.

Deaf students enrolling in colleges across the country are on the rise and securing access services can be difficult for institutions. Remote interpreting and speech-to-text services are viable options for institutions experiencing: shortages of qualified providers, specific interpreting or captioning needs for a course, or last-minute requests for urgent situations. Remote services can be a beneficial supplement or a mainstay way of providing access for students in a variety of situations. Institutions must have the knowledge necessary to evaluate requests, resources to arrange services, and the infrastructure to maintain quality and effective services.

This page provides individuals with tools to assess their institutional capacity to implement effective remote services.