Jackie Cowan comes to the National Deaf Center on Postsecondary Outcomes with over two decades of supervising support personnel and supporting leadership. She has a strong desire to elevate everyone around her, especially those she supervises. Jackie considers the success of her team as her own. She believes communication both up and down the chain is paramount to achieving those goals. Similarly, Jackie is invested in the success of the National Deaf Center and feels a sense of ‘family’ with NDC’s stakeholders and because of this, strives to provide excellent customer service stating, “Their satisfaction is my reward.” As NDC’s Program Coordinator, Jackie serves as an event coordinator, office and logistics manager, and executive assistant. She comes to The University of Texas at Austin via Houston where she attended the University of Houston.